Policies

ORDERING

Customers can place orders online (caseav.com), phone, fax or email. Orders are confirmed via email within 24 hours and will be assigned a sales order number (SO #).  The confirmation will identify the warehouse your order is shipping from and status of any back orders (if applicable) with their ETA.

Tracking information will be provided via email once the product has shipped.

SHIPPING

Freight policies can ultimately be a major deciding factor when it comes to where customers will (or will not) buy the products they need.

At CASE AV we understand this and have committed to making freight as pain-free and cost effective as possible.  Currently we offer free ground shipping on orders over $1,000 to a single, commercial destination in the contiguous U.S.  Bulk wire only orders do not receive free freight regardless of value.  Additional freight fees may apply for bulk wire only orders if the wire is stacked on a pallet, shipped to a residential address, or to Alaska or Hawaii.  CASE AV accepts no responsibility or liability to lost or damaged cartons if the customer asks the shipment be sent with “no signature required”.

Freight charges, if applicable, must be paid for at the time of order for credit card customers or they will be added to the invoice for terms customers.  For more detailed information on freight policies please contact sales@caseav.com or call 800-519-8731 to speak with a sales representative.

To Qualify For Same Day Shipping…

If shipping from San Diego, CA (west coast customers).  Ground and express orders must be received by 2:00PM MST; LTL orders must be received by 1:00PM MST.

If shipping from Memphis, TN (east coast customers).  Ground and express orders must be received by 2:00PM MST; LTL orders must be received by 12:00PM MST.

Please note orders containing only bulk wire will not receive free freight. Customers who order bulk wire only will be charged freight after shipment processing. You will see a 2nd charge to your account.

FedEx Ground Transit Maps

From Memphis, TN 38115

Memphis, TN 38115

From San Diego, CA 92121

San Diego, CA 92121

UPS Ground Transit Maps

From Memphis, TN 38115

Memphis, TN 38115

From San Diego, CA 92121

San Diego, CA 92121

Payment Terms

CASE AV accepts all major credit cards (Visa, Master Card, American Express and Discover).

A credit application and agreement must be completed, signed and submitted to CASE AV to obtain trade credit terms. Payments are made, in full, to CASE AV for all amounts due, according to CASE AV’s invoices.

Past due invoices are subject to interest amount equal to 1 1/2% per month, or the maximum provided by law (whichever is less).

A $15.00 charge will be assessed for any returned checks.

Should customer default in such payment(s), CASE AV shall have the right, without notice, to declare all invoice amounts due and payable. In the event that CASE AV should commence any action or actions, or otherwise seek to enforce this agreement, the customer agrees to pay reasonable attorney(s) fees, court costs and other expenses by CASE AV, whether or not suit is filed. Any account that is past due is subject to credit hold and is not eligible for free shipping.

Product Returns

CASE AV product can be returned within 30 days of purchase. CASE AV will reimburse the purchase price plus shipping charges. Shipping charges will not be reimbursed when order error or surplus. Product can be returned after 30 days, at the customers cost, plus a 15% re-stocking fee will be applied to all returns.

All products must be returned in the original packaging, with all accessories, in order to receive credit. A Return Material Authorization (RMA) number must be obtained before product can be returned. Please contact CASE AV via our website, email or phone. The Return Material Authorization (RMA) number must be visible on the outside of the box. CASE AV will provide the return to address when issuing the RMA. RMA’s expire 14 days from issue date.

All Returns must include the preassigned Return Authorization Number (RMA).

Internet Sales

CASE AV strictly forbids any selling of its product on the internet. CASE AV forbids the use of its part numbers or product images on any company website without their consent. If any customer is found in violation of this policy, CASE AV reserves the right to terminate their privileges.

Pricing Policies

Price Protection

CASE AV may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.

Pricing Changes

Prices listed on caseav.com, or provided by CASE AV staff, are valid only at the time of quote and purchase requisition and are subject to change by CASE AV at any time and without notice.

Unilateral Pricing Policy (UPP)

CASE AV has established and maintains a unilateral pricing policy for selected products. This policy has been established for the following reasons:

1. To protect reseller margins so that pre and post-sale services and infrastructure can be provided;

2. Support brand image by, among other things, avoiding its use as a loss leader; and

3. to insure appropriate price levels to facilitate technology development and new product introductions.

This policy establishes a minimum pricing level on selected products, outlines the penalties for violations, outlines the scope of the policy and outlines specifics of the product distribution system.

Copyright and Trademarks

All contents of this website, including the software design, text and graphics are owned by or licensed to CASE AV and are protected by copyright under United States and other copyright laws. Apart from display, download or print portions of the material from the website to order from CASE AV, you may not reproduce, transmit, adapt, distribute, sell, modify or publish or otherwise use any of the material on this website without CASE AV prior written consent. This website includes trademarks which are registered, are the subject of pending applications or which are otherwise protected by law. You may not use these trademarks without our consent.

Warranties

CASE AV warrants all products purchased directly from CASE AV to be defective free. Refer to the product detail pages for more specifics on the warranty.

Privacy Statement

CASE AV is committed to the protection of personal privacy and has adopted a policy to protect information about individuals. This policy describes the information we collect on this website, how we use that information, how that information may be disclosed, the security of that information, how you can access and correct any such information and other relevant details concerning your privacy.

Disclaimer and Limitation of Liability

To the extent permitted by law, CASE AV exclude all warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to this website. Your use of this website and the information, products and services supplied, offered to be supplied or advertised or accessed through this website; and liability to you or anyone else in respect of any loss or damage, costs and expenses suffered by you or claims made against you arising from or in connection with any use of the information , products or services supplied, offered to be supplied or advertised or access through this website for any reason whatsoever (including negligence).

Term Termination

All terms and conditions, or any part of them may be terminated by CASE AV without notice at any time, for any reason. Terms and conditions are applicable to you upon your accessing the website.

Miscellaneous

The use of this website is governed in all respects by the laws of the state of Colorado, U.S.A. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of our relating to this site (including but not limited to the purchase of CASE AV products) shall be in the state or federal courts located in Douglas County, Colorado. Any cause of action or claim you may have with respect to the site must be commenced with on (1) year after the claim or cause of action arises.

Idemnity

You agree to indemnify us and our partners, agents, officers, employees and other authorized representatives against all claims, suites, demands, damages, liabilities, costs or expenses arising in any way out of or in any way connected to your use of CASE AV website.

Terms and Conditions

CASE AV Terms and Conditions agreement.